Scenic Diamond Deck Plan

The Junior Suite (BJ) is ideal for those who enjoy a little more room to relax while making the most of Scenic's exceptional all-inclusive experience. Located on the Sapphire Deck and offering approximately 250 sq. ft. of accommodation, it provides an elegant setting where thoughtful design and personalised service come together throughout your journey. Natural light fills the suite through the signature Scenic Sun Lounge, creating an inviting space to unwind as the river scenery unfolds outside. A luxurious queen-sized Scenic Slumber Bed, spacious bathroom with premium amenities, plush bathrobes and cosy slippers ensure complete comfort, while your butler takes care of every detail. Enjoy breakfast in your suite with early morning tea or coffee, a replenished daily mini-bar and a personalised pillow menu, alongside daily sweet or savoury canapés or fresh fruit. An invitation to Table La Rive, priority reservations at selected dining venues, complimentary laundry service once per suite, daily pressing for two garments, valet, shoeshine, nightly turndown service and an in-suite safe complete an experience designed around effortless luxury.

• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• An exclusive invitation to dine at Table La Rive
• Priority reservations at selected dining venues
• Personalised butler service
• Complimentary laundry service once per suite
• Daily pressing for two pieces of clothing
• Daily delivery of savoury and sweet canapés or fruit
• In-suite breakfast with early morning tea and coffee services available
• A mini bar, replenished daily
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• Shoeshine and valet service
• A safe
• Nightly turndown service

Life on the river slows to a gentler pace in the Balcony Suite (B), where approximately 205 sq. ft. of elegant accommodation on the Sapphire Deck provides a comfortable setting for every stage of your cruise. From the first coffee of the morning to peaceful evenings watching the scenery pass by, the suite has been designed to help you make the most of every moment on board. The Scenic Sun Lounge creates a natural extension of your living space, while a luxurious queen-sized Scenic Slumber Bed and spacious bathroom with premium amenities ensure complete comfort throughout your stay. A replenished daily mini-bar, beverage service in your suite, personalised butler service and early morning tea or coffee are all included, alongside a personalised pillow menu, comfortable bathrobes and cosy slippers. Complimentary laundry service once per suite, valet, shoeshine, nightly turndown service and an in-suite safe provide the finishing touches to an effortlessly relaxing experience.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• Personalised butler service
• Complimentary laundry service once per suite
• A mini bar, replenished daily
• Early morning tea and coffee
• Beverage service in your suite
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Shoeshine and valet service
• Nightly turndown service

Suite Size: Measures 19m²/205ft². Balcony suites (BA) aboard the Scenic Diamond offer passengers an unparalleled river cruising experience with their spacious layout and private balconies showcasing breathtaking views of the surrounding landscapes along the river. These suites are located on the Diamond deck towards the aft of the ship and boast luxurious amenities, including a plush queen-sized bed, a well-appointed bathroom with premium toiletries, and a minibar stocked with complimentary beverages. Passengers are pampered with dedicated butler service, catering to their every need, from unpacking luggage to arranging dining reservations. Exclusive dining options and priority boarding and disembarkation privileges further elevate the experience, ensuring that guests enjoy the epitome of luxury and comfort throughout their journey aboard the Scenic Diamond. ✓ Luxury queen-size bed with pillow menu. ✓ Scenic Sun Lounge. ✓ Marble bathroom with luxurious bathroom amenities. ✓ Complimentary mini-bar. ✓ Mac-mini-infotainment system with complimentary movies on demand. ✓ Hairdryer, alarm clock, telephone and In-room safe. ✓ International power sockets. ✓ Luxury bathrobe and slippers. ✓ Nordic walking sticks. ✓ Butler service. ✓ Complimentary laundry concierge. ✓ Shoeshine service. ✓ Early morning tea/coffee service. ✓ Beverage service in your private suite.

Suite Size: Measures 19m²/205ft². Balcony suites (BB) aboard the Scenic Diamond offer passengers an unparalleled river cruising experience with their spacious layout and private balconies showcasing breathtaking views of the surrounding landscapes along the river. These suites are located on the Diamond deck towards the mid of the ship and boast luxurious amenities, including a plush queen-sized bed, a well-appointed bathroom with premium toiletries, and a minibar stocked with complimentary beverages. Passengers are pampered with dedicated butler service, catering to their every need, from unpacking luggage to arranging dining reservations. Exclusive dining options and priority boarding and disembarkation privileges further elevate the experience, ensuring that guests enjoy the epitome of luxury and comfort throughout their journey aboard the Scenic Diamond. ✓ Luxury queen-size bed with pillow menu. ✓ Scenic Sun Lounge. ✓ Marble bathroom with luxurious bathroom amenities. ✓ Complimentary mini-bar. ✓ Mac-mini-infotainment system with complimentary movies on demand. ✓ Hairdryer, alarm clock, telephone and In-room safe. ✓ International power sockets. ✓ Luxury bathrobe and slippers. ✓ Nordic walking sticks. ✓ Butler service. ✓ Complimentary laundry concierge. ✓ Shoeshine service. ✓ Early morning tea/coffee service. ✓ Beverage service in your private suite.

Created with solo travellers in mind, the Single Balcony Suite (BS) offers a welcoming blend of comfort, privacy and personalised service. With approximately 205 sq. ft. of thoughtfully designed accommodation, it's an inviting retreat where Scenic's signature Sun Lounge provides the perfect place to sit back and watch Europe's beautiful river landscapes drift by. Inside, every detail has been chosen to make solo travel feel effortlessly indulgent. The inviting Scenic Slumber Bed, paired with a personalised pillow menu, ensures a restful night's sleep, while the spacious bathroom features luxurious amenities, soft bathrobes and cosy slippers for added comfort. A mini-bar and in-suite safe complete a stylish sanctuary designed to let you relax and enjoy every moment of your journey.

• Scenic Sun Lounge
• A Scenic Slumber Bed
• Personalised pillow menu
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• Complimentary laundry service
• A mini-bar
• A safe

Designed to make the journey just as enjoyable as each destination, the Balcony Suite (C) offers approximately 205 sq. ft. of welcoming accommodation on the Sapphire Deck. Its signature Scenic Sun Lounge provides a peaceful place to sit back and enjoy uninterrupted views of Europe's rivers, bringing the outside in as you cruise from one picturesque destination to the next. A luxurious queen-sized Scenic Slumber Bed and spacious bathroom with premium amenities offer a relaxing retreat after each day ashore, while comfortable bathrobes and cosy slippers add to the feeling of home. Throughout your cruise, your personalised butler will ensure everything runs smoothly, complemented by beverage service in your suite, a replenished daily mini-bar and early morning tea or coffee. A personalised pillow menu, complimentary laundry service once per suite, valet, shoeshine, nightly turndown service and an in-suite safe complete this thoughtfully designed suite.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• Personalised butler service
• Complimentary laundry service once per suite
• A mini bar, replenished daily
• Early morning tea and coffee
• Beverage service in your suite
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Shoeshine and valet service
• Nightly turndown service

The Balcony Suite (A) invites you to enjoy the river from your own private space on the Diamond Deck. Offering approximately 205 sq. ft. of elegantly appointed accommodation, it's the perfect setting for watching the landscape transform as your cruise unfolds. Scenic's signature Sun Lounge allows you to enjoy the views whatever the weather, making it easy to stay connected to every destination along the way. Inside, comfort comes naturally with a luxurious queen-sized Scenic Slumber Bed, a spacious bathroom with premium amenities, and soft bathrobes and cosy slippers waiting for you at the end of the day. Personalised butler service, beverage service in your suite, a replenished daily mini-bar and early morning tea or coffee all add to the relaxed atmosphere, while a personalised pillow menu, complimentary laundry service once per suite, valet, shoeshine, nightly turndown service and an in-suite safe ensure every detail is effortlessly taken care of.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• Personalised butler service
• Complimentary laundry service once per suite
• A mini bar, replenished daily
• Early morning tea and coffee
• Beverage service in your suite
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Shoeshine and valet service
• Nightly turndown service

Life on the river slows to a gentler pace in the Balcony Suite (B), where approximately 205 sq. ft. of elegant accommodation on the Sapphire Deck provides a comfortable setting for every stage of your cruise. From the first coffee of the morning to peaceful evenings watching the scenery pass by, the suite has been designed to help you make the most of every moment on board. The Scenic Sun Lounge creates a natural extension of your living space, while a luxurious queen-sized Scenic Slumber Bed and spacious bathroom with premium amenities ensure complete comfort throughout your stay. A replenished daily mini-bar, beverage service in your suite, personalised butler service and early morning tea or coffee are all included, alongside a personalised pillow menu, comfortable bathrobes and cosy slippers. Complimentary laundry service once per suite, valet, shoeshine, nightly turndown service and an in-suite safe provide the finishing touches to an effortlessly relaxing experience.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• Personalised butler service
• Complimentary laundry service once per suite
• A mini bar, replenished daily
• Early morning tea and coffee
• Beverage service in your suite
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Shoeshine and valet service
• Nightly turndown service

Suite Size: Measures 19m²/205ft². Balcony suites (BA) aboard the Scenic Diamond offer passengers an unparalleled river cruising experience with their spacious layout and private balconies showcasing breathtaking views of the surrounding landscapes along the river. These suites are located on the Diamond deck towards the aft of the ship and boast luxurious amenities, including a plush queen-sized bed, a well-appointed bathroom with premium toiletries, and a minibar stocked with complimentary beverages. Passengers are pampered with dedicated butler service, catering to their every need, from unpacking luggage to arranging dining reservations. Exclusive dining options and priority boarding and disembarkation privileges further elevate the experience, ensuring that guests enjoy the epitome of luxury and comfort throughout their journey aboard the Scenic Diamond. ✓ Luxury queen-size bed with pillow menu. ✓ Scenic Sun Lounge. ✓ Marble bathroom with luxurious bathroom amenities. ✓ Complimentary mini-bar. ✓ Mac-mini-infotainment system with complimentary movies on demand. ✓ Hairdryer, alarm clock, telephone and In-room safe. ✓ International power sockets. ✓ Luxury bathrobe and slippers. ✓ Nordic walking sticks. ✓ Butler service. ✓ Complimentary laundry concierge. ✓ Shoeshine service. ✓ Early morning tea/coffee service. ✓ Beverage service in your private suite.

Suite Size: Measures 19m²/205ft². Balcony suites (BB) aboard the Scenic Diamond offer passengers an unparalleled river cruising experience with their spacious layout and private balconies showcasing breathtaking views of the surrounding landscapes along the river. These suites are located on the Diamond deck towards the mid of the ship and boast luxurious amenities, including a plush queen-sized bed, a well-appointed bathroom with premium toiletries, and a minibar stocked with complimentary beverages. Passengers are pampered with dedicated butler service, catering to their every need, from unpacking luggage to arranging dining reservations. Exclusive dining options and priority boarding and disembarkation privileges further elevate the experience, ensuring that guests enjoy the epitome of luxury and comfort throughout their journey aboard the Scenic Diamond. ✓ Luxury queen-size bed with pillow menu. ✓ Scenic Sun Lounge. ✓ Marble bathroom with luxurious bathroom amenities. ✓ Complimentary mini-bar. ✓ Mac-mini-infotainment system with complimentary movies on demand. ✓ Hairdryer, alarm clock, telephone and In-room safe. ✓ International power sockets. ✓ Luxury bathrobe and slippers. ✓ Nordic walking sticks. ✓ Butler service. ✓ Complimentary laundry concierge. ✓ Shoeshine service. ✓ Early morning tea/coffee service. ✓ Beverage service in your private suite.

Designed to make the journey just as enjoyable as each destination, the Balcony Suite (C) offers approximately 205 sq. ft. of welcoming accommodation on the Sapphire Deck. Its signature Scenic Sun Lounge provides a peaceful place to sit back and enjoy uninterrupted views of Europe's rivers, bringing the outside in as you cruise from one picturesque destination to the next. A luxurious queen-sized Scenic Slumber Bed and spacious bathroom with premium amenities offer a relaxing retreat after each day ashore, while comfortable bathrobes and cosy slippers add to the feeling of home. Throughout your cruise, your personalised butler will ensure everything runs smoothly, complemented by beverage service in your suite, a replenished daily mini-bar and early morning tea or coffee. A personalised pillow menu, complimentary laundry service once per suite, valet, shoeshine, nightly turndown service and an in-suite safe complete this thoughtfully designed suite.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• Personalised butler service
• Complimentary laundry service once per suite
• A mini bar, replenished daily
• Early morning tea and coffee
• Beverage service in your suite
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Shoeshine and valet service
• Nightly turndown service

Whether you're beginning the day with a leisurely breakfast or returning after an afternoon of sightseeing, the Balcony Suite (P) provides a comfortable place to pause and recharge. Located on the Diamond Deck and measuring approximately 205 sq. ft., it has been thoughtfully designed for guests who enjoy spending time in their accommodation as much as they enjoy exploring ashore. The suite's Scenic Sun Lounge creates a bright, inviting space to watch the riverside scenery drift past, while the luxurious queen-sized Scenic Slumber Bed and spacious bathroom with premium amenities make it easy to unwind. Your butler is always available to assist, with beverage service in your suite, a replenished daily mini-bar and early morning tea or coffee adding thoughtful touches throughout your stay. Comfortable bathrobes, cosy slippers, a personalised pillow menu, complimentary laundry service once per suite, valet, shoeshine, nightly turndown service and an in-suite safe complete the experience.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• Personalised butler service
• Complimentary laundry service once per suite
• A mini bar, replenished daily
• Early morning tea and coffee
• Beverage service in your suite
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Shoeshine and valet service
• Nightly turndown service

Suite Size: Measures 19m²/205ft². Balcony suites (PA) aboard the Scenic Diamond offer passengers an unparalleled river cruising experience with their spacious layout and private balconies showcasing breathtaking views of the surrounding landscapes along the river. These suites are located on the Diamond deck towards the aft and boast luxurious amenities, including a plush queen-sized bed, a well-appointed bathroom with premium toiletries, and a minibar stocked with complimentary beverages. Passengers are pampered with dedicated butler service, catering to their every need, from unpacking luggage to arranging dining reservations. Exclusive dining options and priority boarding and disembarkation privileges further elevate the experience, ensuring that guests enjoy the epitome of luxury and comfort throughout their journey aboard the Scenic Diamond. ✓ Luxury queen-size bed with pillow menu. ✓ Scenic Sun Lounge. ✓ Marble bathroom with luxurious bathroom amenities. ✓ Complimentary mini-bar. ✓ Mac-mini-infotainment system with complimentary movies on demand. ✓ Hairdryer, alarm clock, telephone and In-room safe. ✓ International power sockets. ✓ Luxury bathrobe and slippers. ✓ Nordic walking sticks. ✓ Butler service. ✓ Complimentary laundry concierge. ✓ Shoeshine service. ✓ Early morning tea/coffee service. ✓ Beverage service in your private suite.

Suite Size: Measures 19m²/205ft². Balcony suites (PP) aboard the Scenic Diamond offer passengers an unparalleled river cruising experience with their spacious layout and private balconies showcasing breathtaking views of the surrounding landscapes along the river. These suites are located on the Diamond deck towards the mid of the ship and boast luxurious amenities, including a plush queen-sized bed, a well-appointed bathroom with premium toiletries, and a minibar stocked with complimentary beverages. Passengers are pampered with dedicated butler service, catering to their every need, from unpacking luggage to arranging dining reservations. Exclusive dining options and priority boarding and disembarkation privileges further elevate the experience, ensuring that guests enjoy the epitome of luxury and comfort throughout their journey aboard the Scenic Diamond. ✓ Luxury queen-size bed with pillow menu. ✓ Scenic Sun Lounge. ✓ Marble bathroom with luxurious bathroom amenities. ✓ Complimentary mini-bar. ✓ Mac-mini-infotainment system with complimentary movies on demand. ✓ Hairdryer, alarm clock, telephone and In-room safe. ✓ International power sockets. ✓ Luxury bathrobe and slippers. ✓ Nordic walking sticks. ✓ Butler service. ✓ Complimentary laundry concierge. ✓ Shoeshine service. ✓ Early morning tea/coffee service. ✓ Beverage service in your private suite.

With generous proportions and an enhanced collection of exclusive benefits, the Royal Balcony Suite (RA) offers a refined river cruising experience on the Diamond Deck. Spanning approximately 315 sq. ft., the suite's separate lounge creates a comfortable place to relax beyond the bedroom, while the signature Scenic Sun Lounge allows you to enjoy the ever-changing riverside scenery throughout the day. Every detail has been considered, from the luxurious queen-sized Scenic Slumber Bed to the oversized bathroom featuring both a bath and separate shower, complemented by upgraded premium amenities, bathrobes and cosy slippers. Your stay also includes butler service, unlimited complimentary laundry, a replenished daily mini-bar and early morning tea or coffee, as well as daily sweet or savoury canapés or fresh fruit. Exclusive extras, including a welcome bottle of Champagne, an invitation to dine at Table La Rive, priority dining reservations, €200 per suite to spend in the Wellness Centre and private arrival and departure transfers in Europe, make this suite an exceptional choice for those seeking an elevated level of comfort.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• A separate lounge area
• An oversized bathroom with a shower and bath
• Upgraded luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• An exclusive invitation to dine at Table La Rive
• Priority reservations at selected dining venues
• A complimentary welcome bottle of Champagne (750 ml)
• €200 per suite on board credit for use in the Wellness Centre
• Private arrival and departure transfers in Europe
• Personalised butler service
• Unlimited complimentary laundry
• Shoeshine and valet service
• Early morning tea and coffee services
• Daily delivery of savoury and sweet canapés or fruit
• A mini bar, replenished daily
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Nightly turndown service

Thoughtfully created for unhurried days on board, the Junior Suite (RJ) offers approximately 250 sq. ft. of beautifully appointed accommodation on the Diamond Deck. With generous living space and Scenic's signature Sun Lounge, it's a welcoming retreat where you can enjoy the changing views in complete comfort between each destination. Alongside a luxurious queen-sized Scenic Slumber Bed, you'll find a spacious bathroom with premium amenities, comfortable bathrobes and cosy slippers, creating the perfect place to relax after a day of exploring. The suite also includes a collection of exclusive touches, from breakfast served in your suite and daily sweet or savoury treats to an invitation to dine at Table La Rive and priority reservations at selected dining venues. A replenished daily mini-bar, personalised pillow menu, butler service, complimentary laundry service once per suite, daily pressing for two garments, valet, shoeshine, nightly turndown service and an in-suite safe ensure every aspect of your stay is looked after with care.

• A luxury queen-sized Scenic Slumber Bed
• Spacious bathroom
• Luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• An exclusive invitation to dine at Table La Rive
• Priority reservations at selected dining venues
• Personalised butler service
• Complimentary laundry service once per suite
• Daily pressing for two pieces of clothing
• Daily delivery of savoury and sweet canapés or fruit
• In-suite breakfast with early morning tea and coffee services available
• A mini bar, replenished daily
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• Shoeshine and valet service
• A safe
• Nightly turndown service

Positioned at the aft of the Diamond Deck, the Royal Panorama Suite (RS) has been designed for guests who enjoy spending as much time appreciating the journey as exploring each destination. Offering approximately 269 sq. ft. of beautifully appointed accommodation, its separate lounge and signature Scenic Sun Lounge provide inviting spaces to sit back and watch the scenery drift by in complete comfort. A luxurious queen-sized Scenic Slumber Bed is paired with an oversized bathroom featuring both a bath and separate shower, while upgraded amenities, plush bathrobes and cosy slippers add to the feeling of indulgence. Throughout your stay, your butler will take care of every detail, complemented by unlimited complimentary laundry, a replenished daily mini-bar, early morning tea or coffee and daily sweet or savoury treats. An invitation to Table La Rive, priority reservations at selected dining venues, a welcome bottle of Champagne, €200 per suite in Wellness Centre credit and private transfers in Europe complete a suite designed to make every part of your holiday feel effortless.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• A separate lounge area
• An oversized bathroom with a shower and bath
• Upgraded luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• An exclusive invitation to dine at Table La Rive
• Priority reservations at selected dining venues
• A complimentary welcome bottle of Champagne (750 ml)
• €200 per suite on board credit for use in the Wellness Centre
• Private arrival and departure transfers in Europe
• Personalised butler service
• Unlimited complimentary laundry
• Shoeshine and valet service
• Early morning tea and coffee services
• Daily delivery of savoury and sweet canapés or fruit
• A mini bar, replenished daily
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Nightly turndown service

More than simply spacious accommodation, the Royal Owner's Suite (RO) offers a luxurious place to call home throughout your river cruise. Located on the Diamond Deck and spanning approximately 510 sq. ft., it combines elegant living areas with beautifully designed surroundings, creating a suite where there's plenty of room to relax, entertain or simply enjoy the peaceful rhythm of life on the river. The separate lounge, signature Scenic Sun Lounge and luxurious queen-sized Scenic Slumber Bed are complemented by an oversized bathroom with both a bath and separate shower, upgraded bathroom amenities, bathrobes and cosy slippers. Your experience is further enhanced with butler service, unlimited complimentary laundry, a replenished daily mini-bar, early morning tea or coffee and daily sweet or savoury canapés or fresh fruit. Exclusive privileges, including private arrival and departure transfers in Europe, a welcome bottle of Champagne, €200 per suite to enjoy in the Wellness Centre, priority dining reservations and an invitation to Table La Rive, ensure every moment feels exceptionally well looked after, making this the ultimate accommodation on board Scenic Diamond.

• Scenic Sun Lounge
• A luxury queen-sized Scenic Slumber Bed
• A separate lounge area
• An oversized bathroom with a shower and bath
• Upgraded luxurious bathroom amenities
• Comfortable bathrobes and cosy slippers
• An exclusive invitation to dine at Table La Rive
• Priority reservations at selected dining venues
• A complimentary welcome bottle of Champagne (750 ml)
• €200 per suite on board credit for use in the Wellness Centre
• Private arrival and departure transfers in Europe
• Personalised butler service
• Unlimited complimentary laundry
• Shoeshine and valet service
• Early morning tea and coffee services
• Daily delivery of savoury and sweet canapés or fruit
• A mini bar, replenished daily
• A pillow menu, which features anti-ageing, low-allergy and memory-foam neck pillows
• A safe
• Nightly turndown service